All Polices

GP Net Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Stanley Court Surgery in the last financial year was £138,475 before tax and National Insurance. This is for 4 part time GPs who have worked in the practice for more than six months.”

“NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Patient Advice & Support – NHS Scotland

The Patient Advice and Support Service (PASS) is delivered by the Scottish Citizens Advice Bureau (CAB) Service. The service is independent and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. It aims to support patients, their carers and families in their dealings with the NHS and in other matters affecting their health.

The service promotes an awareness and understanding of the rights and responsibilities of patients. It also advises and supports people who wish to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.

The Patient Advice and Support Service will:

  • Help clients understand their rights and responsibilities as patients
  • Provide information, advice and support for those wishing to give feedback or comments, raise concerns or make complaints about health care delivered by NHS Scotland.
  • Ensure clients feel listened to, supported, and respected when raising concerns about difficult experiences
  • Work with the NHS to use feedback to improve NHS service provision.

The Patient Advice and Support Service also provides general advice and help on a range of issues, such as housing, employment, benefits or money worries. Support with these issues can have a positive impact on the health of clients. Clients can also access information and advice on how to access health and community services that offer additional support with health care needs. The service is a valuable resource for frontline NHS staff because it offers a wide range of support for patients in relation to health and health care.

How to contact the Patient Advice and Support Service

The Patient Advice and Support Service can be accessed through any Scottish citizens advice bureau. You can find your local bureau by using the search facility at the top of this page. There is more information about the service at www.patientadvicescotland.org.uk/.

Patient Guide to Services

It’s Your Practice: A patient guide to GP services has been put together by the Royal College of General Practitioners (RCGP) for patients. 

This guide has been produced as part of the RCGP’s aim to build stronger relationships between you and your doctors and encourage the involvement and inclusion of you in your own care.

The guide provides helpful information on all aspects of using GP services: from finding and choosing a practice and how to get the most out of a GP consultation to accessing health records and understanding patients’ rights and responsibilities.

It is split into several sections including:

  • General Practice explained
  • Choosing the right practice for you
  • Registering with a GP practice
  • Seeing your GP – consultations
  • Seeing your GP – the next steps
  • After your GP consultation
  • Your health record
  • Your rights and responsibilities as a patient
  • Get involved with your practice

The publication is part of a push by the NHS as a whole to encourage you to understand how you can get the most out of primary care – which also includes how you can become more involved in monitoring your own health.

Download A Patient Guide to GP Services.

Care.Data

Care.Data is the Modern Data Service for the NHS.

More information can be found via the posters and leaflets at reception or by visiting www.nhs.uk/caredata

Privacy Notice – Medicines Optimisation

Purpose and legal basis for processing

West Lancashire CCG has a duty to secure continuous improvement in the quality of services provided to individuals for or in connection with the prevention, diagnosis or treatment of illness. Taking that into account, The Medicines Management Team supports the CCG with commissioning services that make best use of available medicines. Your personal data will be used to fulfil this duty in respect of promoting cost-effective use of medicines as well as implementing projects or actions to optimise the use of medicines to improve outcomes, enhance patient safety and improve capacity within the local health economy.

The legal basis we rely on under GDPR is Article 6(1)(e) “processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.” For the special categories of data, we rely on Article 9(2)(h) “processing is necessary for the purposes of….the provision of health or social care or treatment”

Source of Data

Data used to fulfil the above duties is received directly from the primary and secondary healthcare providers for which the CCG has responsibility for.

Categories of Data

Typically, clinicians and pharmacists will require access to patient information including NHS Numbers and medication lists.

Recipients of Personal Data

Personal data is shared between the ICB and local healthcare providers including GP Practices. They do this to facilitate the implementation of recommendations by the Medicines Management Team.

CCTV

Closed circuit TV is installed at our premises. This is for the purposes of staff, patient and premises security. Cameras are located at various places on the premises and images from the cameras are recorded. The use of CCTV falls within the scope of the Data Protection Act. Images from cameras and recordings are held on a computer system and held in secure storage with controlled access for the required statutory period.

 

Practice Policies

Introduction

This is a notice to inform you of our Policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (personal information) and information that could not. In the context of the law and this notice, ‘process’ means collect, store, transfer, use or otherwise act on information

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate

Our Policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR)

The Law requires us to tell you about your rights and our obligations to you with regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at Know Your Privacy Rights.

Except as set out below, we do not share, sell or disclose to a third party, any information collected through our website.

Recording of processing 

A record will be kept by Stanley Court Surgery of all data processed under this Notice. 

Sending Public Health Messages 

Data protection and electronic communication laws will not stop Stanley Court  Surgery from sending public health messages to you, either by phone, text or email as these messages are not direct marketing. 

Digital Consultations 

It may also be necessary, where the latest technology allows Stanley Court Surgery to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind. 

Visitors to The Practice 

We have an obligation to protect our staff and employees’ health, so it is reasonable for staff at Stanley Court  Surgery  to ask any visitors to our practice to tell us if they have visited a particular country, or are experiencing COVID-19 symptoms. This must only be in pre-approved circumstances and we would also ask all patients to consider government advice on the NHS 111 website and not attend the practice.

Where it is necessary for us to collect information and specific health data about visitors to our practice, we will not collect more information than we need, and we will ensure that any information collected is treated with the appropriate safeguards. 

Use of our website by children

If you are under 18, you may use our website only with consent from a parent or guardian.

We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.

Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site information they find, wherever they visit.

Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

Named GP

The 2015-2016 GP contract in England now requires the named accountable GP to take responsibility for the co-ordination of all appropriate services and ensure that they are delivered where required to each of their patients.

Having a named GP will not –

  • take on responsibility the work of other GP’s
  • take on 24 hour responsibility for their patients
  • imply personal availability
  • be the only GP or clinican who will provide care to the individual patient

There is no condition within the requirement for patients to see the named GP when they book an appointment at our practice, patients are entitled to choose to see any of our GP’s or practice nurses in line with our current arrangements.

If you wish to know your “named GP” before your next appointment please ask reception or at your next visit.

Summary Care Record

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record.

How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

More Information

For further information visit the NHS Care records website

 

Download the ‘Opt-Out’ form here.